Privacy Policy

em-om is an online platform that connects individuals and entities looking for child care services with individuals and entities willing to provide such services. em-om's present Privacy Policy ("Privacy Policy") explains how and why we collect our users’ information and how we may use it. It applies to any and all users of www.em-om.com and any web pages, mobile applications and mobile websites operated by em-om (together, the "Site"), including but not limited to those who are looking to find a care service provider through em-om (the "Family"), as well as those individuals or entities looking to promote their care services through em-om (the "Caregivers"), and any and all users of any of our various services, whether provided through the Site or any other channels including over the telephone (together, the "Services").

For the purposes of this Privacy Policy, the terms "em-om", "we", "us", and "our" refer to em-om. "You" refers to you, a user of the Site or the Services. Other capitalized terms that are not expressly defined in this Privacy Policy, have the same meaning as defined in the em-om’s Terms and Conditions.

By merely using the Site and/or the Services, you hereby explicitly consent to the collection, storage, use, sharing and disclosure of your information as further described in this Privacy Policy.

Collected Information

To use the Services proposed by em-om, you must register with em-om by providing certain information, and we reserve the right to approve your registration from time to time before making it available on our platform.

Our collection and / or storage of information depends on the Services you use and the activities in which you elect to participate:

a) Information provided by you

All information provided by you when registering, posting a profile or a job opening, communicating or chatting through the Site, discussing care options with us over the phone, using our mobile applications or that you otherwise provide to us on the Site or by phone, email, postal mail or other channels, may be collected and stored by us. 

em-om's Site and Services are not intended to be directly accessed by individuals under the age of 18. If we become aware that we have collected personal information from individuals under the age of 18, we will take reasonable steps to delete it as soon as practicable.

You represent and warrant that you have the right and authority, and have duly obtained any prior authorization if and when required, to provide us the information you are providing about yourself or others by any means, including but not limited to:

On registration

When you register through em-om, we will collect and may store the information that you provide on our online registration forms. This may include, but is not limited to, your:

  • first and last name/company name, as applicable
  • email and home addresses 
  • gender
  • birthday
  • phone number
  • fiscal number
  • qualifications and experience
  • payment method details, such as account number, expiration date, and security code, as well as your billing address for payment purposes…

When posting a job opening

If you are a Family, we may collect and store all the additional optional information that you choose to provide on your job posting at your sole and entire discretion, or that is otherwise included in an auto-generated job posting. This may include, but is not limited to:

  • the type of care you are looking for, your schedule, location, hourly rate, number and ages of children, job description, requirements for a Caregiver (such as degrees, qualifications, ability to drive…)
  • pictures you choose to post
  • health information, in case you provide the same
  • any other information you include in your job posting

When posting a profile

If you are a Caregiver, we may collect and store all the additional optional information that you choose to provide on your profile at your sole and entire discretion. This may include but is not limited to:

  • details on the care you provide, including the type of care, your availability, your location, your level of education, your degrees, languages you speak, your ability to drive, related services you provide, your past experience 
  • pictures you choose to post
  • your phone number
  • references, in case you provide the same
  • your desired pay / income 
  • any other information you include in your profile

By telephone

You may provide information to em-om when you contact us or use certain Services we may offer by telephone. For instance, if you call us to discuss care options over the phone, we may collect and store all of the information you chose to provide to us, including but not limited to financial information, information about the care you are looking for, health information, your contact information, etc. For the information you provide about someone other than yourself, you represent that you have authority to disclose the same.

Through other ways 

You may provide additional information on the Site through Site features such as our online communication platforms, groups and payment platforms, or by email, mail, or chat. We may collect and store all the information you provide us through these channels. In case you provide information about someone other than yourself through any of such channels, you represent and warrant that you have the authority to disclose the same.

b) Information provided by others

By users 

em-om may also collect information that Site users provide about one another. For instance, Caregivers may invite Families or others to rate and indicate their relationship to the Caregiver on the Site. Moreover, Families/users may post reviews about Caregivers. Additionally, certain users may communicate directly with each other through em-om platforms or chat rooms. Users and others might also provide us information about users by phone, email or mail. em-om may collect and store all information it receives from Site users and others about other Site users.

By third party service providers 

To ensure the safety and integrity of the Site and our Services, you authorize em-om, as provided in the Terms, to use third party service providers at its sole discretion to check your information on an ongoing basis against various sources, which may include, but are not limited to, criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data that may be used by us to assist us in verifying the information you provide us (such as your name, address, email address, etc.) and the representations and warranties you make in the Terms and on the Site (such as representations regarding your criminal background) ("Internal Background Checks") if we wish to do so. There is no obligation whatsoever on em-om to conduct such a verification at any point in time. 

Additionally, in case you use a third party service provider through em-om, such as a payments processor, that service provider might also provide us with information about you, such as information relating to your transactions with such service provider.

By other sources

Furthermore, we might obtain information about you from other sources (for example: advertisers, researchers, marketers, etc.), to enable us to comply with legal or regulatory requirements, ensure the accuracy of our data, understand your interests, prevent fraud, etc. We may combine information that we collect from you with information about you from such other sources and use it in compliance with this Privacy Policy.

c) Information you authorize us to collect

We may from time to time request a specific authorization from you to collect certain information from or about you. By way of illustration, if you use an em-om mobile application, we may request permission to access information about the contacts listed in your mobile device’s address book. We may also request authorization to access and store your location (for example: your precise GPS-based functionality on the mobile devices used to access the Site and Services). If you grant your authorization in such cases, we could access and/or store such information unless you subsequently opt out by adjusting the settings in your mobile device (please follow your device manufacturer's instructions for more details).

d) Automatically collected information

We may automatically collect certain information about the computer or devices (including mobile devices) through which you access the Site and Services as follows:

Log files, IP addresses and, in general, information about your computer and mobile device

When you visit/use the Site, em-om receives the internet protocol ("IP") address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, em-om may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may combine this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed (including ads viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.

Cookies and other technologies policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive, or on your mobile phone or other device. Tracking pixels do not identify individual users, and the analysis of data obtained by tracking pixels is performed on an aggregate basis.

By using the Site, navigating around it and using our Services, you agree to the use of cookies and tracking pixels. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This may prevent you however from taking full advantage of the Site in some cases.

Once you agree to the use of cookies, the file is added and the cookie helps analyze web traffic and allows web applications to respond to you as an individual: such web application can then tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences. Like most websites, we use traffic log cookies to identify which pages are being used. This helps us analyze data and improve our Site in accordance with customer needs. 

Cookies help us improve our website, by enabling us to monitor the pages you find useful. However, a cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us as detailed above.

Furthermore, when you visit the Site or open one of our emails, we may allow authorized third parties, such as but not limited to ad servers, ad agencies, and ad research firms, to place a unique cookie, pixel, and/or similar technologies on your browser in order to provide you relevant em-om advertisements as you surf the internet. These advertisements may be targeted to you based on information these authorized third parties know or infer about you and include in the cookies placed on your browser, and/or on information about your internet browsing activities gathered through your browser. 

We might also use Google Analytics to measure Site usage and improve our users’ experience. The relevant data is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features might allow us (i) to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and (ii) to create advertising campaigns based on such metrics.

Users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/ads.

Social media features 

Our Site might include social media features. These features may collect your IP address, the URL of the page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features might either be hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

Use of Collected Information

The information we collect may be used for our legitimate business interests, such as: (1) to improve our Services, (2) to enable us to provide a safer platform and Services for our users, and (3) to help us communicate with you. For instance, we may use your information to register and service your account and postings; contact you to check your potential interest in a job we think may be suitable for you, even if such job is not posted online on the em-om platform and is being conducted through a private search for a client of em-om; contact you to reply to your questions or solicit feedback and input from you; notify you about new features, new services, updates and special offers, or other information that we believe will be of interest to you via email, SMS messages, or other media or networks; enable searching for Families and Caregivers based on the information made available on the Site and information others have provided about them; connect Families with Caregivers that appear to meet their needs and preferences; verify information you provide us; personalize promotional content on the Site, via email or other ads on em-om.com or third party sites. 

We may aggregate and/or de-identify information collected by the Site, the Services, or through other channels so that the information is not intended to identify you. Our use and disclosure of such aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may use the same and disclose it to others without limitation and for any purpose.

Sharing of Collected Information

We may share your information with various third parties as follows:

a) With all users

If you are a Caregiver or a Family, and in order to optimize your search for a job or the care you need, we share with all Site users the information that is included in your job posting or profile, as well as the information you share when registering. If a search is initiated prior to your registration, we may share fewer details about your search target such as his/her first name, first initial of last name, city, country, profile picture, gender, and age. In any case and except for certain mandatory fields to fill out, you choose at your sole and entire discretion and at your sole liability how much detail you want to include in your job posting or your profile. We may also share on your profile or job posting any reviews you have posted on our Site, any reviews that have been posted about you on our Site, any connections you have with other em-om users, your response rate and any payment preferences you have indicated.

We may use testimonials of users and other endorsements on our Site or in other marketing materials. These testimonials or endorsements may include information such as a user’s first name, first initial of last name, town and country. After obtaining a user’s explicit consent, we may include their full name in such testimonials or endorsements.

If we terminate your registration/close your account for any reason, we reserve the right to send a notice of such termination/closing to other users with whom we believe you have corresponded.

b) With corporate Caregivers 

If you fill out a form to request information from a specific corporate Caregiver, such as but not limited to a specific day care or a maternity agency, the information you submit on the form will be sent directly to the Caregiver. Similarly, if you call a corporate Caregiver directly or click to its website from the em-om site, any information you provide over the phone or on the Caregiver’s site will be provided by you directly to the Caregiver.

Kindly note that once provided to a corporate Caregiver, the information is subject to the privacy policies of such corporate Caregiver. However, a corporate Caregiver may share information about you and the persons for whom you are receiving their services, including contact information, and medical and health-related information, with em-om. Such shared information would then be subject to this Privacy Policy.

c) With vendors/service providers

We also share information with vendors with whom we have contracted to provide services to em-om including, without limitation, vendors who provide email, demographic information, or geo-location information services, vendors who perform internal background checks, vendors who process or accept credit card payments, vendors who run classified advertisements, vendors who send SMS messages to users' mobile phone numbers, vendors who provide services that enable us and other third parties to detect and prevent fraud, vendors who enable us to provide the chat facility on our platform. In some cases (such as for vendors of our online communication services or providing fraud detection and prevention services), the information we share may include the contents of chats and messages you send through our online communication platforms to which we are privy.

d) With Google and other public search engines, social media sites and on other third party websites

To further optimize the ability of Families and Caregivers to find a caregiver or a job, selected information contained in Families’ job postings and Caregiver profiles, such as but not limited to: photo, first name, first initial of last name, city, country, and job/Caregiver description, may also be shared with third party search engines, social media sites, and other third party websites or vendors who run classified advertising and other businesses, and may therefore be listed in third party web site search results and on third party websites, which would make that information available to the public and allow them to link to your em-om posting. Moreover, if you post information in an em-om online forum, your content, including your name, may be displayed in third party search engine results and available to the public.

e) With third parties to send you direct postal mail from other companies

We may also share some of your information such as, but not limited to, your name, postal address, your age, number of children, and the type of care you are looking for, with third parties that are in the business of facilitating communications (e.g., direct mail brokers) in order for them to send you postal mail advertisements from companies and businesses whose products or services may be of interest to you. We do not share email addresses for this purpose, nor do we allow such third parties to provide the information we have shared with them directly to the companies/businesses whose products are being advertised. In any case, if you do not want to receive these advertisements by postal mail and prefer that we do not share your information with these third parties for that purpose, you may opt-out by emailing us at: support@em-om.com.

f) As required by law or for reasons of safety and protection

We may disclose your information when we deem at our sole and entire discretion that such disclosure is appropriate or mandatory in order to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the health or physical safety of any person, violations of this Privacy Policy, our Terms, and/or to protect and safeguard the rights and property of em-om, our officers, employees, users, and the public. This may involve the sharing of your information with law enforcement and government agencies, courts, arbitral tribunals and/or other organizations.

g) With our affiliates or in the course of business transactions

You furthermore acknowledge and agree that we may disclose any of the information we may collect about you to any of our affiliates in order to provide you with the Services, operate the Site, and for our or our affiliates’ other commercial purposes.

In the event we undergo/are a party to a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your information may be part of the assets transferred. You acknowledge and agree that such transfers may occur, and that any such acquirer/acquirer's affiliates/merged entity may continue to process your information as provided for in this Privacy Policy.

h) With your explicit consent

In general, we may also share your information with any third party if you explicitly consent to such sharing.

Your Options Regarding the Sharing of your Information and Communications with you

In some circumstances, such as where we no longer have a justifiable reason to continue to process your data, you can request that we delete it by emailing: support@em-om.com. You can also withdraw a previously granted consent to share information. 

We will accommodate your opt out/withdrawal of consent requests to the best of our capabilities and within 10 days of receipt of your request unless the information you have chosen not to share is deemed important by us for the operation of the Site or the Services or if we feel that this information may be required by law in the future, in which case we reserve our right to close your account at our sole and entire discretion.

By becoming a user, you are consenting to receive certain email communications or marketing calls from us, such as special offers, tips and advice, notifications, surveys and notices of administrative nature.

You may decide at any time to stop us from making unsolicited marketing calls to you, or sending you SMS messages or emails for marketing or educational purposes, by emailing us at support@em-om.com. However and notwithstanding any indicated email preferences, we may continue to send you administrative emails regarding em-om, including but not limited to, notices of updates to our Privacy Policy or Terms, notifications, responses to job postings or job applications from Caregivers, in case we choose at our sole and entire discretion to provide such notices and notifications to you in this manner.

If you are a Family, certain Caregivers may initiate contact with you directly using the messaging features of the em-om Site. You have an option at any time to request to stop permitting Caregivers from initiating contact with you by emailing us at support@em-om.com.

Changing or Removing your Information and Closing your Account

Under the law, you have certain rights that you can exercise free of charge: 

  • the right at all times to update and/or rectify some of your information by logging into your account and accessing your account settings;
  • the right to request a copy of the information that we hold about you, and how it has been processed;
  • in some circumstances, the right to receive the personal information about you which you have provided to us, in a structured, commonly used and machine-readable format and the right to transmit such data to a third party;
  • the right to delete some of the information you have posted on the Site, such as information you posted in profiles and job postings, by editing or deleting such information. To request the deletion of other information you have voluntarily posted on our Site, e.g., information you have posted in online forums, please email us at support@em-om.com. We will accommodate your request to delete your information to the best of our capabilities.
  • the right to stop using our Services, and close your account by emailing us at support@em-om.com. If you close your em-om account, we will delete your name and other contact and identifiable information from our publicly viewable database and unless we have an obligation to store your information, such as the provisions of applicable law(s) or in case a court order or law enforcement agency instructs us otherwise, we may delete all your account information without incurring any liability. Additionally, if you close your account, we may retain certain information related to you if we believe, at our sole and entire discretion, that it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or providing the Services to other users. For instance, emails you had sent through em-om to other users, your contributions to em-om groups, or information you have shared with others, may remain visible to others after you have closed your account. Subject to the compliance with the terms of this Privacy Policy, em-om disclaims any liability in relation to the deletion or retention/storage of information. Moreover, em-om does not control when search engines update their search index or cache, which may contain certain information that have since been deleted from em-om's Site.

Protection of Collected Information

We have adopted various security measures against the unauthorized or accidental disclosure, deletion, or alteration of your information, to the extent we can control the same. These measures vary depending on the sensitivity of information that we collect, and store and the state of technology currently available.

Although we endeavor to prevent unauthorized or accidental disclosures of information, we cannot and do not guarantee that the collected information will never be disclosed in a way that is inconsistent with this Privacy Policy, due to the nature of the internet.

We will never ask for your secure personal or account information by an unsolicited means of communication. You are responsible for keeping your personal and account information secure and not sharing it with others.

Links to Other Websites

The Site and Services may contain links to third-party websites and services. You acknowledge and agree that we are not responsible for the privacy policies and practices of those web sites or services, nor are we responsible for their content. This Privacy Policy applies solely to information collected by us through the Site and Services; consequently, when you use a link to go from the Site or Services to a third-party web site or service, this Privacy Policy is no longer applicable and the privacy policy of such third-party site or service will govern.

Changes/Updates to Our Privacy Policy

em-om reserves the right to change and/or update this Privacy Policy and our Terms at any time, at our entire and sole discretion. We will notify you about material changes to this Privacy Policy (by adding a statement to our homepage or sending an email notification). Material changes will go into effect 30 days after their notification. Non-material changes or clarifications will take effect immediately upon posting of the updated policy on our Site. For this purpose, you should periodically check em-om.com/privacy for updates. Your use of the Site or the Services after such effective date will constitute acceptance by you of such changes. If you do not wish to accept any new or amended Privacy Policy and/or Terms, you should not continue to use the Site.

Contact Us

If you have any questions on our Privacy Policy, you can contact us via email at support@em-om.com.