Frequently Asked Questions

Where does em-om operate?

em-om is an online platform and is therefore global by nature; Having said that, our initial focus is to cater for the Middle East, including the Levant and the GCC, and for people from the Middle East living abroad.

What services does em-om offer?

em-om, through its online platform, will be connecting people seeking home care services with people providing such services. Currently em-om is offering Newborn Care services, which will soon be followed by Travel Care and Au Pair services.  

  • Newborn Care is a service offered to parents when a child is born by certified maternity nurses or by practitioners who help parents during the day, at night or full time. The care provider typically comes to the house following the birth of the baby for days, weeks, months and in some cases years to help parents attend for their child’s daily needs including feeding, sleeping and care routines. Some newborn care providers may be specialised in specific areas such as breastfeeding, taking care of kids with special needs, taking care of twins or triplets etc. 
  • The Travel Care service is for families who travel for holidays and are unable or do not want to take their nannies with them for the trip to assist them with the children. Through em-om, families may reach out to a child care provider based in the country of destination, either through an agency or directly to individuals listed on the platform 
  • An Au Pair is a young person between the age of 18 and 35 who is either a student, a fresh graduate or someone who has not yet fully settled in a job and who is looking for a new temporary experience or exposure. Such person would be looking to move-in with a family for a determined period of time and to assist with child care and sometimes with few chores around the house. Families may be interested in hiring au pairs either for the summer or for longer periods of time, usually to introduce or emphasise a new language at home or to provide quality care for the kids through young energetic individuals who can help with homework and extra-curricular activities etc. 

A wide range of other services that revolve around home and family care will follow at later stages.

Can I talk directly to a representative of em-om?

The customers may send their requests to em-om via email on support@em-om.com and we shall aim to respond within 24h to 48h.

How do I close my account?

For the time being, you may send an email to support@em-om.com and the em-om team will close it for you within 24h to 48h from receiving the email.

How can I edit my profile?

If you are using the em-om application, click on “Profile” then on “Edit Profile” and make the necessary changes. If you are using the website, please click on “Profile” then on “Edit Profile” and make the necessary changes. Please note that if you are a caregiver and you are making a change to your picture or to the Bio, the em-om team will need to approve the changes before they are made public.

Can I post a review on the platform?

As we totally understand the importance of having reviews on a platform like em-om, we are working on this feature and we shall be introducing it to our platform soon.

How can I reset my password?

For the mobile application, go to your “profile”, click on “settings” and “reset the password”. 

For the website, browse through em-om.com, then go to “profile”, “edit”, and “reset the password” there.

Will the payment be dealt with directly between the parents and the caregiver or does it happen via em-om?

The payment is strictly between the parents and the caregiver, em-om is just a liaison connecting the two parties.

Does em-om take any commission on any bookings?

em-om doesn’t take any commission on any bookings, the family pays directly to the caregiver based on the pre-agreed terms.

How many parents’ profiles can I have access to?

Caregivers have access to all jobs posted by parents. Currently, parents do not have as detailed profiles as caregivers.

Can I talk to the parents directly?

Yes, of course! em-om is not an agency, it is a platform which main purpose is to act as a liaison between parents and caregivers. The caregivers may reach out directly to parents who have posted a job offer, to express their interest in the job. Go to messages, chat with the parent instantly and exchange contact details if you both feel this opportunity may be the right one for you.

Should I inform em-om once the parents decide to work with me?

No em-om doesn’t need to be informed once the caregiver finds a job via the platform. However, we do recommend that they mark themselves as hired via the application if they want to enhance their profiles in the future.

Can I work for more than one family at the same time?

The caregiver should agree with the families on such matters.

How can I make sure that my profile is approved?

The caregiver will receive a notification email once they have been approved and will then appear on the discover feed. Profiles will generally be approved unless they display any unethical content.

Once I sign up on the platform, do I have any guarantees of being hired by a family?

There is no guarantee that you will be hired by using em-om. em-om is a platform that allows you to access job opportunities, apply for the ones you are interested in and get in touch with families seeking the services you offer. You may always enhance your chances of being hired by ensuring your profile is up-to-date and the information you provide is complete and eloquently presented.

Does em-om run a security or background check before accepting my request?

No em-om does not run a security or background check on either caregivers or families. However, through our communication, both online and offline, we always strongly advise parents or any person seeking childcare services to perform their own thorough check before hiring a caregiver. Such check would include verification of police records, medical records, certificates, references and multiple interviews, among others. Similarly, we recommend that caregivers also perform their own diligence on families by asking questions, speaking to previous hires by the family and potentially meeting the family prior to taking the job, if you are in the same country.

Does em-om do any verification of the parents’ profile or background before showing it online?

em-om doesn’t run any verification for the parents for the time being. Therefore, as a caregiver, we recommend you meet the family in person prior to taking the job if you are in the same country. If not, we advise you to have at least one video call with the parents and maybe even speak to other hires that have worked with the family to make sure they are the right fit for you. You should ask all the necessary questions before taking a job. Be open and honest, communicate your concerns to make sure this is a job you want.

Can I share my telephone number and email with the family?

The caregiver may share any information they want with the family (phone number, location, email) once a chat is initiated between the two.

Can I charge any rate I want for my services?

Yes, determining the rate you charge is completely at your own discretion and will be agreed between the family and you as you agree on moving ahead with the job. We do have indicative rates on the platform for each service provider, however these may be negotiated up or down once you are agreeing to a job.

What should I do before taking a job from a family?

The caregiver should evaluate the job offer. Make sure that you are on the same page as the parents and that you have a good impression about them, do not hesitate to ask all the questions you have. After the agreement between the two parties, it will be difficult to change the terms that you both agreed on. We also recommend you meet the family in person prior to taking the job if you are in the same country, and if you are not, you shall have at least one video call and maybe even speak to other hires that have worked with the family to make sure they are a good fit.